Terms Of Service

Purelife.London

____________________________________________________________

 

Legal terms, conditions and notices

____________________________________________________________

 

Preamble

Lotus Flower Foods Ltd owns and operate this Website.  This document governs your relationship with “www.purelife.london”. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices (the "Terms and Conditions"). By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

 

  1. Delivery
    • Orders are usually dispatched within 2 business days. You should allow up to 5 working days for an order in the United Kingdom to arrive, and up to 10 working days for overseas, subject to Royal Mail postage guidelines.
    • Please contact us if your order is outside of its estimated delivery time. Postage and shipping rates do not cover tracked, signed for or insured goods. We accept no responsibility for lost, damaged or misplaced packages. Proof of postage can be provided if required.
    • We will ship to the delivery address you have provided when ordering.
    • If an item is returned to us as unclaimed or not delivered, a refund will be offered subject to a deduction for postage/shipping/courier fees.
    • Courier delivery can be arranged upon special request and a quotation provided.
    • We do not accept responsibility for any overseas taxes, import fees or duties payable in cases of international shipping.

 

  1. Returns
    • We do not offer refunds for any items. We will exchange any faulty or damaged items.
    • Faulty or damaged items will only be exchanged if returned within 14 days of the date of dispatch.
    • We are unable to refund return postage.
    • Pre-authorised returns are to be sent to a specified postal address after confirmation.

 

  1. FAQs

3.1 Are all your products organic?

All of our products are derived from natural and organic sources. We, our suppliers and providers are passionate about responsible sourcing, sustainability, ethics and organic growing.  All of our products are completely vegan and without cruelty to animals.

3.2 Can I return my item? 

Please see our returns policy.

            3.3 Where are you based?

We attend pop up events from time to time. Please contact us for more information.

 

  1. Terms & Conditions
    • When you place an order with us you are entering into a formal contract governed by English law. Payment is taken by a secure payment method at the time you place the order. In the unlikely event that the goods are no longer available we will advise you of this & refund you in full.
    • In order for us to process your order, you will need to provide your name, address, delivery address (if different), email address & telephone number. See Privacy Policy.
    • We reserve the right to update the price of individual products without notice.
    • All delivery dates stated are approximate. See Delivery.
    • All sizes and measurements where given, are approximate and may vary slightly.
    • Colours shown may vary due to dyes & paints that are used are made by hand.
    • All Website content is the intellectual property of Be The Lotus Flower. The contents of this website are to be used only with the express written consent Lotus Flower Foods Ltd T/A PureLife.London.

 

  1. Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.purelife.london (the “Site”).

 

5.1 Data - Lotus Flower Foods Ltd is the data controller and responsible for all data collected through the Website.  We collect your name, email address, delivery address, phone number and any other information provided at the time of ordering in order to perform the contract between us, to recover debts owed to us and to perform marketing and other analysis of our legitimate business growth.

5.2 We do not collect any ‘Sensitive Data’ about you.

5.3 Use - We use the information provided for delivery and do not share data with any third parties.  We do not send unsolicited marketing e-mails unless you opt in for these.

5.3 Safety – Data security is maintained via a firewall, encryption and password protection.

5.5 As required by law, we retain transaction data for a period six of years.

5.6 Access – You may request a summary of the data we hold relating to you at any time and may request rectification, erasure or simply to restrict any further processing i.e. if you don’t want us to do anything with your information or contact you in the future.  Data requests and complaints are to be sent in the first instance to info@purelife.london.  We aim to respond to all data requests within 28 days.

5.7 You have the right to direct any data complaints to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

 

  1. Disclaimer

Always consult a medical doctor before modifying your diet or using any new product. Do not exceed the recommended daily dosage. Food supplements should not be used as a substitute for a varied diet and healthy lifestyle. These products have not been evaluated by the MHRA and are not intended to diagnose, treat, prevent or cure any disease and we make no claim as to their effects. Keep out of reach of children.